Payment Services

The Procure to Pay and Travel, Expense, & Card Services teams support the university community by ensuring efficient, compliant, and secure processing of payments, reimbursements, and financial transactions. We provide guidance on purchasing, vendor onboarding, travel and expense submissions, and card program management, while maintaining strong internal controls and safeguarding University resources. Our goal is to deliver timely service, clear communication, and reliable support across all stages of the payment and reimbursement lifecycle.

Procure to Pay Turnaround Times

Vendor Payments

Vendor invoices are processed in the order they are received. Current processing time is approximately 15 business days from the date the invoice arrives to the Procure to Pay team. Timeline is dependent on all required documentation and accounts being provided at submission and related information being properly established to allow for accurate payment.

Customer Service Inquiries

Typical response time is three to four business days, depending on the level of research required.

• Primary contact method: Please contact FNSV-Accounts-Payable@arizona.edu for all customer service inquiries. This mailbox is monitored throughout the day to ensure timely routing and follow up.
  • Urgent requests: For same day or time sensitive inquiries, please include “Urgent” in the subject line to ensure proper prioritization. These will be directed to a manager based on staff availability. Requests must be clearly marked as urgent. 
• In-person services: As of July 4, 2026, in-person services are available by appointment only. To schedule an appointment, contact our team at 520-621-9097 or FNSV-Accounts-Payable@arizona.edu.

Please note the following for Vendor Payments:

• Disbursement Vouchers with incomplete documentation or an unclear business purpose will be disapproved. These may be copied, corrected, and resubmitted.  Once resubmitted, they will be processed in the order received.
• Vendor invoices must be sent by the vendor to FNSV-Accounts-Payable-Invoices@arizona.edu and must reference a valid University Purchase Order. Invoices received without a valid Purchase Order or enough funding will not be processed timely.
• Departments should utilize UAccess Financials payment status information such as the "Pre-Disbursement Processor Status" on a disbursement voucher, or "View Payment History" on the payment request to see if a payment has been released.

Travel, Expense, & Card Services

•    Employee Reimbursements: 14-21 business days for review and approval
•    University Card Services Request: four to seven business days for review and approval
•    New cards under the old PCard program are no longer available.

Overview of Services

• Review and disburse non-payroll expenditures to ensure compliance and accurate distribution of University funds.
• Communicate policies and procedures in a collaborative manner to ensure the proper and efficient use of University resources.
• Work closely with vendors to distribute funds in the most efficient and cost-effective manner: ACH, Virtual Credit Cards, Wire Transfer, Check or Foreign Draft
• Assist in the reconciliation and recording of Travel and Operational Advance disbursements and settlements.
• Provide financial analysis and advice as necessary to ensure the University’s financial integrity.
• Assist with conducting financial research on complex situations to assist with the mission of the campus community with maintaining compliance with federal and state regulations.
• Oversight of the University PCard program to ensure compliance and efficient use of the payment card to provide efficiency and time savings for users.